30+ days
Full refund
Cancellations made 30 or more days before departure are eligible for a full refund minus administrative fees.
Refund Policy
This page summarizes the refund rules that apply to tour cancellations, exchanges, and service issues booked through Adventour Nexus LLC's website.
Effective date: April 2, 2026
15-29 days
50% refund
Cancellations made 15 to 29 days before departure are eligible for a 50% refund.
Less than 14 days
No refund
Cancellations made less than 14 days before departure are not eligible for a refund.
Refund Processing
Refunds may take up to 14 business days to process after a valid cancellation or approved service issue request is received.
Requests for refunds or exchanges must be submitted in writing. Customers who receive defective products or experience service issues may request an exchange or refund.
Related Policy Terms
- Prices may change due to currency fluctuations or supplier adjustments before order confirmation.
- Travel itineraries may change due to unforeseen circumstances or third-party disruptions.
- Adventour Nexus LLC is not responsible for delays, cancellations, or changes caused by weather, political events, or third-party providers.